Refund policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

You may request a return within 2 days of receiving your order.

To be eligible for a return, items must be:

Unworn, unused, and in their original condition.

In the original packaging with all tags attached.

Proof of purchase (receipt or order confirmation) is required.

We do not accept returns on:

Sale or clearance items

Custom or personalized orders

Digital products or gift cards

Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5 business days.

Shipping costs are non-refundable.

If you need a different size or color, please contact us within 2 days to arrange an exchange. Exchanges are subject to stock availability.

Customers are responsible for return shipping costs, unless the item arrived damaged or defective.

For your protection, we recommend using a trackable shipping method.

If your item arrives damaged or defective, please contact us at 709frequency@gmail.com within 1 day with your order number and photos of the issue. We’ll make it right.

For questions about returns or refunds, email us at 709frequency@gmail.com